The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2024 and forecasted to 2033

The contact center analytics market has experienced rapid growth in recent years, with the market size expected to reach $2.27 billion in 2024, growing at a compound annual growth rate (CAGR) of 16.8%. This growth can be attributed to several factors, including the shift towards cloud-based solutions, a customer-centric focus, and the adoption of multichannel communication analysis. Looking ahead, the market is projected to continue its rapid expansion, reaching $4.26 billion by 2028, with a CAGR of 17.0%.

AI Revolutionizes Contact Center Analytics Driving Market Expansion

Artificial intelligence (AI) is revolutionizing the contact center analytics market, driving market expansion. AI plays a crucial role in automating data analysis, providing real-time insights, and enhancing customer interactions through predictive analytics. This ultimately optimizes operational efficiency and improves the overall customer experience. The rising adoption of AI is a key driver of growth in the contact center analytics market, with businesses worldwide increasingly using AI to improve their operations.

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Innovative Solutions Transforming Contact Center Analytics

New product innovation is a key trend in the contact center analytics market, with major companies focusing on innovating new products to provide better solutions for contact center analytics. For example, Qualtrics introduced Real-Time Agent Assist and Automated Call Summaries solutions for call centers, using AI and machine learning to provide personalized coaching and suggestions to contact center agents during customer calls. These innovative solutions are transforming the contact center analytics market, offering enhanced capabilities and driving market growth.

Qualtrics Strengthens Contact Center Analytics Portfolio With Clarabridge Acquisition

In October 2021, Qualtrics acquired Clarabridge for $1.2 billion, strengthening its product portfolio in contact center analytics. Through this acquisition, Qualtrics aims to enhance omnichannel conversational analytics and gain a competitive advantage in the market. Clarabridge is a US-based company operating in the contact center analytics market, and its acquisition by Qualtrics highlights the growing importance of innovative solutions in driving market growth.

Market Segmentation

The contact center analytics market is segmented by component, deployment mode, enterprise size, applications, and verticals. The components include software and services, while the deployment modes include cloud and on-premise. The market caters to large enterprises and small and medium enterprises, with applications such as automatic call distributor, log management, risk and compliance management, real-time monitoring and reporting, workforce optimization, customer experience management, and other applications. Verticals covered in the market include BFSI, healthcare and life sciences, manufacturing, retail and consumer goods, energy and utilities, telecom and IT, travel and hospitality, government and defense, and other

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The Contact Center Analytics Global Market Report 2024  provides an overview of the contact center analytics market for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The contact center analytics market forecast analyzes contact center analytics market size, contact center analytics market share, leading competitor and their market positions.

The Table Of Content For The Contact Center Analytics Market Include:
1. Contact Center Analytics Market Executive Summary
2. Contact Center Analytics Market Segments
3. Contact Center Analytics Market Size And Contact Center Analytics Market Growth Rate
4. Key Contact Center Analytics Market Trends
5. Major Contact Center Analytics Market Drivers
……
25. Key Mergers And Acquisitions In The Contact Center Analytics Market
26. Top Contact Center Analytics Companies
27. Contact Center Analytics Market Opportunities And Strategies
28. Contact Center Analytics Market, Conclusions And Recommendations
29. Appendix

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