The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

The increase in the number of e-commerce vendors is likely to stimulate innovation in the production of telephone contact centres, boosting the market over the forecast period.

The global telephone call centers market is expected to grow from $145.12 billion in 2022 to $149.55 billion in 2023 at a compound annual growth rate (CAGR) of 3.1%. The global telephone call centers market size is expected to reach $160.33 billion in 2027 at a CAGR of 1.8%.

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Global telephone call centers Market Segments Include:

• By Component: Solutions Or Software, Software, Consulting And Training, Integration And Deployment, Support And Maintenance
• By Deployment: Cloud-Based Call Centres, Hybrid Call Centres, On-Premise Call Centres
• By Vertical: Banking, Financial Services, And Insurance (BFSI), Retail And Consumer Goods, IT And Telecom, Media And Entertainment, Government, Healthcare, Travel And Hospitality, Other Verticals.
• By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America is the largest region in the global telephone call centers market in 2021.

Major Market Players in the telephone call centers market include Teleperformance SE, Concentrix, Sitel Group, Transcom WorldWide AB, Atento, Intrado, TTEC Holdings Inc., Alorica, IBM Corporation, Comdata Group, Serco Group Plc.

The primary trend gaining traction in the telephone call centre market is technological adoption. To increase their market position, major players in the telephone call centre market are focusing on implementing innovative technology. For example, in June 2022, Alorica Inc., a customer experience management and BPO firm based in the United States, partnered with Sanas to implement real-time accent translation AI technology. Alorica Inc. leverages cutting-edge AI technology to manage the complexities of languages and dialects while providing exceptional customer experiences across its global network. Accent translation technology increases understanding of spoken language, improves foreign language proficiency, and overcomes communication challenges between international teams and clients. It enables CX service specialists to choose a dialect that reduces friction in real-time while preserving the speaker’s uniqueness. Sanas is a software developer based in the United States that specialises in linguistic translation utilising artificial intelligence (AI).

The Telephone Call Centers Global Market Report 2023  provides a telephone call centers market overview for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The telephone call centers market forecast analyzes telephone call centers market size, telephone call centers market share, leading competitor market positions. The regions covered in the report include Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa and the countries include Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

A telephone call centre is a customer service facility where employees of a company answer questions, provide technical assistance, or take orders over the phone. Call centres can be situated within a firm or assigned to a separate organisation that specialises in answering calls.

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