The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

The increased use of bots in various industries is likely to boost innovation in bot services production, propelling the market during the forecast period.

The global bot services market is expected to grow from $2.23 billion in 2022 to $2.99 billion in 2023 at a compound annual growth rate (CAGR) of 34.0%. The bot services market is expected to grow to $12.94 billion in 2027 at a CAGR of 34.1%.

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Global Bot Services Market Segments Include:

• By Type: Text, Audio, or Video
• By Service: Framework, Platform
• By Deployment: Social, Media, SMS, Website, Cloud
• By End-User: BFSI, Retail, Healthcare, Media & Entertainment, Telecom, Travel, Government
• By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America is the largest region in the global bot services market in 2021.

Major Market Players in the bot services market include Microsoft Corporation, International Business Machines Corporation, Meta Platforms Inc., Amazon Web Services, Nuance Communications Inc., Aspect Software.

Technological developments are a major trend that is gaining traction in the bot services sector. To expand their market position, major players in the bot services market are focusing on developing new technological solutions such as artificial intelligence (AI), natural language processing (NLP), and voice-activation technologies. For example, in May 2022, LogicHub, a computer and network security business based in the United States, debuted AuDRA (Autonomous Detection & Response Assistant), the first AI threat hunting bot. This artificial intelligence-powered threat hunting bot detects threats, abnormalities, and assaults in an endless number of security events from network, cloud, endpoint, and hybrid data sources.

The Bot Services Global Market Report 2023  provides a bot services market overview for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The bot services market forecast analyzes bot services market size, bot services market share, leading competitor market positions. The regions covered in the report include Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa and the countries include Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Bot services are automated web services that provide a conversational interface with bots, allowing users to communicate with the bots through text, graphics (such as cards or photos), or speech. The fundamental goal of bot services is to automate some activities that can run without direct human intervention. By automating specific services, these bots minimise the organization’s functional time and boost job efficiency.

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