Learn about the global unified communication as a service market through The Business Research Company, which provides information on UCaaS market size, UCaaS market drivers and restraints, UCaaS market players, the COVID-19 impact on the UCaaS market, and more.

The global united communications as a service market size is expected to grow from $30.25 billion in 2021 to $35.29 billion in 2022 at a compound annual growth rate (CAGR) of 16.67%. The change in the UCaaS market growth trend is mainly due to companies’ stabilising their output after catering to the demand that grew exponentially during the COVID-19 pandemic in 2020. The market size is expected to reach $65.22 billion in 2026 at a CAGR of 16.611%.

The rising demand for BYOD and mobility is expected to propel the growth of the UCaaS market.

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The UCaaS market consists of sales of UCaaS by entities (organizations, sole traders, and partnerships), which are cloud-based service delivery models that offer all the necessary infrastructure, applications, and resources. It enables businesses to centralise their entire communication architecture and provide access to a variety of turnkey applications and services without the need to invest in bulky IT hardware or specialised support teams.

Global Ucaas Market Segments Include:
By Component: Telephony, Unified Messaging, Collaboration Platforms, Conferencing, Others

By Solution: Software, Services

By Vertical: Banking, Financial Services and Insurance, IT and Telecommunications, IT-Enabled Services, Education, Retail and Consumer Goods, Government and Defense, Healthcare, Others

By Organization Size: Small and Medium-Sized Enterprises (SMEs), Large Enterprises

By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America was the largest region in the UCaaS market in 2021.

Artificial intelligence (AI)-induced automated transcription is a key trend gaining popularity in the UCaaS market. AI transcription refers to the speech-to-text technology that replaces the requirement of a manual process. It saves time and increases the capabilities of industry professionals. Automated transcriptions are supported by the principle of automatic speech recognition.

TBRC’s Ucaas Market Report Covers:

Major Market Players: ALE International, Avaya Inc., Cisco Systems, Fuze, Inc., Genesys, LogMeIn, Masergy Communications, Inc, Metaswitch Networks Ltd, Microsoft Corporation, Mitel Networks Corporation, NTT Communications Corporation, Ringcentral Inc, Sify Technologies, Ltd, Tata Communications Ltd, Verizon Communication, Inc, Vonage, Alcatel-Lucent Enterprise, Amazon.com, AT & T Inc., CenturyLink, Dial.

Regions: Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa.

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Time Series: Five years historic (2016-21) and ten years forecast (2022-2026-2031)

The Unified Communication As A Service Global Market Report 2022 – Market Size, Trends, And Global Forecast 2022-2026 is one of a series of new reports from The Business Research Company that provides UCaaS market overviews, analyzes and forecasts market size, share, UCaaS market players, UCaaS market segments and geographies, leading competitor revenues, profiles and market shares.

TBRC’s UCaaS market report identifies top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.

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