Learn about the global CRM software market through The Business Research Company, which provides information on CRM software market size, CRM software market drivers and restraints, CRM software market players, the COVID-19 impact on the CRM software market, and more.

The global customer relationship management (CRM) software market size is expected to grow from $106.23 billion in 2021 to $123.51 billion in 2022 at a compound annual growth rate (CAGR) of 16.3%. The growth in the market is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The CRM software market size is expected to reach $216.63 billion in 2026 at a CAGR of 15.1%.

Increasing number of customers of the organizations and the rising need for customer satisfaction are expected to benefit the customer relationship management software market in the forecast period.

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The customer relationship management (CRM) software market consists of sales of customer relationship management software which helps to build strong relationships with its customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM.

Global CRM Software Market Segments Include:

By Deployment: Cloud CRM, On-Premise CRM

By Enterprise Size: Small and Medium Enterprises, Large Enterprises

By Application: Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distribution, Others

By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa.

Social and Mobile CRM are increasingly integrating social media channels into CRM platforms to offer to its full capabilities on every smart device by having a real-time access at any place or time. This integration helps to achieve greater productivity, better customer experience, and access to more relevant information. Advertisers have embraced social media platforms to associate and share with customers for improving products and perceptions. These also help businesses to manage customer grievances, requests, and inquiries. More number of users can access the data using social and mobile CRM.

TBRC’s CRM software market report covers:

Major Market Players: Salesforce, Microsoft, Oracle, SAP, Sugar, Zoho, Pipedrive, Hubspot, Act, Infusionsoft, Apptivo, Sage, Salesboom, Base, Insightly, Adobe, Genesys Telecommunications Laboratories, Nice Systems, Pega Systems, Verint Systems, Zendesk, Freshsales, BPM Online, InfoFlo, Amo, vCita, Monday.com, Maximizer, Hotjar and Nimble.

Regions: Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa.

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Time Series: Five years historic (2016-21) and ten years forecast (2022-2026-2031)

The CRM Software Global Market Report 2022 – Market Size, Trends, And Global Forecast 2022-2026 is one of a series of new reports from The Business Research Company that provides CRM software market overviews, analyzes and forecasts market size, share, CRM software market players, CRM software market segments and geographies, leading competitor revenues, profiles and market shares.

TBRC’s CRM software market report identifies top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.

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