Learn about the global business support services market through The Business Research Company, which provides information on business support services market size, business support services market drivers and restraints, business support services market players, the COVID-19 impact on the business support services market, and more.

The global business support services market size is expected to grow from $561.32 billion in 2021 to $624.53 billion in 2022 at a compound annual growth rate (CAGR) of 11.3%. The growth in the market is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The business support services market is expected to reach $916.77 billion in 2026 at a CAGR of 10.1%.

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The business support services market consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centres, telephone answering, telemarketing bureaus and other contact centres, and private mail centres.

Global Business Support Services Market Segments Include:
By Type: Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Other Business Support Services

By Organization Size: Large Enterprise, Small and Medium Enterprise

By Mode: Online, Offline

By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, Western Europe was the largest region in the business support services market in 2021.

Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails.

TBRC’s business support services market report covers:

Major Market Players: Apple, Teleperformance SE, quifax inc, S&P Global Inc, Moodys Corporation, TransUnion, PRA Group, Inc, Intrum AB, WNS (Holdings) Limited and Transcom WorldWide AB.

Regions: Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa.

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Time Series: Five years historic (2016-21) and ten years forecast (2022-2026-2031)

The Business Support Services Global Market Report 2022 –Market Size, Trends, And Global Forecast 2022-2026 is one of a series of new reports from The Business Research Company that provides business support services market overviews, analyses and forecasts market size, share, business support services market players, business support services market segments and geographies, leading competitor revenues, profiles and market shares.

TBRC’s business support services market report identifies top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.

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