Learn about the global software and BPO services market through The Business Research Company, which provides information on software and BPO services market size, software and BPO services market drivers and restraints, software and BPO services market players, the COVID-19 impact on the software and BPO services market, and more.

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The global software and BPO services market is expected to grow from $2376.31 billion in 2020 to $2498.71 billion in 2021 at a compound annual growth rate (CAGR) of 5.2%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $3837.1 billion in 2025 at a CAGR of 11%.

The emergence of start-ups as major clients of software and BPO service providers is expected to drive the market.

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The software and BPO services market consists of sales of software and BPO services by entities (organizations, sole traders and partnerships) that provide software and BPO services including application software programming services, computer program (software) development, computer software support services and web design services.

Global Software And BPO Services Market Segments Include:

By Type: BPO Services, Software Services

By Organisation Size: Large Enterprises, Small And Medium Enterprises

By End-Use Industry: Financial Services, Retail & Wholesale, Information Technology, Manufacturing, Healthcare, Others

Subsegments Covered: CRM BPO, HRO BPO, F&A BPO, Other BPO Services, Application Software, Infrastructure Software, Vertical – Specific Software, Software Outsourcing Services, Other Software Services

By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, Asia Pacific was the largest region in the global software and BPO services market, accounting for 36% of the market in 2020.

Many software services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 to align IT services with business requirements. ITIL describes processes, procedures and tasks that can be applied by an organization to deliver software products and services that meet predefined quality metrics. Similarly, ISO 9001 is a standard for quality products and services that meet desired quality standards and are reliable.

TBRC’s software and BPO services market report covers:

Major Market Players: IBM, Fujitsu, HPE, SAP, Accenture.

Regions: Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa.

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Time Series: Five years historic (2015-20) and ten years forecast (2021-2025-2030)

The Software And BPO Services Global Market Report 2021: COVID-19 Impact and Recovery to 2030 is one of a series of new reports from The Business Research Company that provides software and BPO services market overviews, analyses and forecasts market size, share, software and BPO services market players, software and BPO services market segments and geographies, leading competitor revenues, profiles and market shares.

TBRC’s software and BPO services market report identifies top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.

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