Dry cleaning services providers are increasingly incorporating self-service laundries at their locations. The set-up of laundromats at dry-cleaning facilities enables the dry-cleaning providers to gain business from customers who do not have appropriate clothing that needs dry-cleaning, by providing self-serve washers and dryers at their facilities. This model especially is beneficial for dry-cleaning stores in congested urban centers, where most people do not own personal laundry equipment at their homes. Furthermore, the model helps dry-cleaning providers earn revenues when dry-cleaning services are not provided to the customers.
The use of cashless self-service laundries or coin-operated laundries and drycleaner machines is also growing across the world. This growth is primarily due to the emergence of cards and other alternative electronic payment methods such as RFID contactless credit cards, and NFC enabled mobile wallets that provide a cost-effective alternative to handle cash and are also easy to use. In addition, cashless laundry machines also provide relief from painstaking cash management in laundries, and secure solutions over cash operated machines, which have to be carefully monitored for thefts. Companies such as Texas Coin And Commercial Laundry, and Lone Star Laundromat Services based in Texas, USA, are laundry service providers that offer cashless laundry services.
The global dry-cleaning and laundry services market is expected to grow to $180.0 billion in 2022, growing at an annual rate of nearly 11%. The dry-cleaning and laundry services market is segmented into coin-operated laundries and drycleaners, dry-cleaning and laundry services (except coin-operated), and linen and uniform supply. A coin-operated laundry service is similar to a self-service laundry. The coin-operated laundries and drycleaners market can be further segmented into coin-operated laundry routes and coin-operated laundries and dry-cleaning stores.
According to a survey conducted by Laundry Solutions Company, a USA-based full-service laundry solutions provider, most customers of laundry service providers expect a well-kept space and well-maintained machines for laundry. The leading factors that influenced consumers to choose a self-service laundry facility were a convenient location, clean facility, well-maintained and energy efficient equipment, fair prices and suitable opening and closing hours. Other factors that influenced customers to choose a self-service laundry facility were large capacity equipment, wash and fold service, different payment options, and friendly staff.
In urban areas in the USA, which was the largest country in the dry-cleaning and laundry services market in 2018, people prefer carrying out laundry at self-service laundries. Such preference can be attributed to the limitations of the space people live in and easy access of self-service laundries across the country. Compared to renting a washing machine, self-service laundries are cheaper. In general, around 30% of the population in the USA uses self-service laundries.