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What Is the Growth Rate of the Telecom Expense Management Market?

The size of the telecom expense management market has seen significant growth in the past few years. An increase from $4.09 billion in 2024 to $4.72 billion in 2025 is expected, equating to a Compound Annual Growth Rate (CAGR) of 15.5%. The surge in growth during the historical period can be accredited to the escalation of telecommunications expenses, the intricate nature of telecom settings, adherence to regulations, an upsurge in mobile device usage, and the need for cost-effectiveness.

What Growth Rate Is Forecasted for the Telecom Expense Management Market by 2029?

The telecommunications cost control market is predicted to proliferate swiftly in the forthcoming years, soaring to $8.31 billion by 2029, with a compound annual growth rate of 15.2%. The escalation predicted for this period can be ascribed to factors such as an increasing number of mobile users, expansion of telecommunication services, a heightened focus on cost management, the growth of 5G networks, and escalating data and communication requirements. The predictive period is also expected to witness prominent trends such as incorporation of machine learning, enhanced analytics and automation, cloud-based solutions, integration with the Internet of Things (IoT), and improvements in data security.

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Which Key Companies Are Shaping the Future of the Telecom Expense Management Market?

Major companies operating in the telecom expense management market are Accenture PLC, International Business Machines Corporation, Vodafone Group PLC, CGI Inc., Dimension Data Holdings PLC, Tangoe Inc., Upland Software Inc., Sakon Inc., Cass Information Systems Inc., Calero Software LLC, WidePoint Corporation, SiteTracker Inc., One Source Communications LLC, brightfin, Mindglobal, Vatic Outsourcing, ASIGNET, TEAMNET SL, Cost Management Group, Auditel Inc., Tellennium Inc., Valicom Corporation, TeleManagement Technologies Inc., Avotus Corporation

Which Factors Are Driving Demand in the Telecom Expense Management Industry?

The telecom expense management market is projected to grow due to an increase in the number of mobile subscribers. Mobile subscribers are the individuals or institutions that avail the mobile services offered by telecom operators. Factors such as the expansion of network coverage in emerging areas and declining smartphone prices, have enhanced the accessibility of mobile devices to a larger demographic, thereby escalating the number of mobile subscribers. Telecom expense management serves these mobile subscribers by streamlining costs, detecting billing inaccuracies, and offering insights on usage patterns, which consequently makes mobile services more cost-effective and efficient. For example, the World Economic Forum, a non-governmental organization based in the US, reported in April 2023 that mobile subscriptions globally exceeded 8.58 billion in 2022, outdoing the worldwide population of 7.95 billion around halfway through the year. Consequently, the surge in mobile subscribers is catalyzing the expansion of the telecom expense management market.

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How Is the Telecom Expense Management Market Segmented by Several Divisions?

The telecom expense management market covered in this report is segmented –

1) By Type: Dispute Management; Invoice Management; Ordering And Provisioning Management; Sourcing Management; Usage Management; Other Types

2) By Offering: Solution; Services

3) By Deployment Mode: On-Premise; Cloud

4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises

5) By Verticals: Banking, Financial Services, And Insurance (BFSI); Healthcare; Automotive; Consumer Goods And Retail; Manufacturing; Media And Entertainment; Other Verticals

Subsegments:

1) Dispute Management: Billing Discrepancy Management; Contractual Dispute Management;Vendor Dispute Resolution

2) Invoice Management: Invoice Validation And Auditing; Invoice Consolidation; Automated Invoice Processing

3) Ordering and Provisioning Management: Service Ordering Automation; Device Provisioning; Telecom Asset Management

4) Sourcing Management: Vendor Selection and Negotiation; Contract Management; Cost Optimization

5) Usage Management: Usage Tracking and Analysis; Data And Voice Usage Monitoring; Cost Allocation And Reporting

6) Other Types: Contract Lifecycle Management; Financial Management And Reporting; Policy aAd Compliance Management

What are the Emerging Market Trends Driving the Growth of the Telecom Expense Management Industry?

Leading organizations in the telecom expense management market are channeling their resources towards innovating technologically superior solutions such as expense management and optimization platforms. These platforms are a new age tool utilizing state-of-the-art technology for tracking, analyzing, and optimizing telecom expenses, thus amplifying cost control and operational efficiency. An example of such innovation is the launch of the Global Expense Management (GEM) platform by Velocity, a US-based company known for its IT consulting and application services, in September 2023. GEM incorporates cutting-edge technologies like robotic process automation (RPA), artificial intelligence (AI), and machine learning to simplify expense management procedures. The platform is designed to assist companies in reducing costs and enhancing transparency into their telecom expenditure. Crafted with user-friendly features, GEM accommodates organizations of all sizes looking to effectively manage their telecom costs.

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Which Regions Are Driving Growth in the Telecom Expense Management Market?

North America was the largest region in the telecom expense management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the telecom expense management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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This Report Delivers Insight On:

1. How big is the telecom expense management market, and how is it changing globally?

2. Who are the major companies in the telecom expense management market, and how are they performing?

3. What are the key opportunities and risks in the telecom expense management market right now?

4. Which products or customer segments are growing the most in the telecom expense management market?

5. What factors are helping or slowing down the growth of the telecom expense management market?

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