Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Forecast 2025–2034: Trends Reshaping Demand, Investment, and Innovation
Discover trends, market shifts, and competitive outlooks for the artificial intelligence (ai) in digital transformation industry through 2025-2034 with The Business Research Company’s reliable data and in-depth research
#How Has The Artificial Intelligence (AI) In Digital Transformation Market Size Shifted, And What Is the Outlook Through 2034?#_x000D_
The market size of artificial intelligence (AI) in digital transformation has exhibited substantial growth in the past few years. Its projection indicates a leap from $321.89 billion in 2024 to a staggering $424.75 billion in 2025, exhibiting a compound annual growth rate (CAGR) of 32.0%. This considerable expansion during the historical period can be credited to factors such as escalated risk management, rapid increase in data, spread of IoT devices, efficient anomaly detection, along with enhanced customer understanding and interaction._x000D_
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Predictions suggest the market size for artificial intelligence (AI) in digital transformation will experience significant growth in the forthcoming years, escalating to $1275.99 billion by 2029, with a compound annual growth rate (CAGR) of 31.7%. Factors contributing to this projected growth within the forecast period include enhancements in cybersecurity, the aim to cut down operational expenses, advances in healthcare, the creation of smart cities, and a lack of professionals with specialized skills. Key trends to watch out for in this arena during the forecast period will be developments in natural language processing, the adoption of AI-as-a-service, the emergence of autonomous vehicles powered by AI, AI chatbots, and integration with blockchain technology._x000D_
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#What Are the Primary Drivers Supporting the Market Growth of the Artificial Intelligence (AI) In Digital Transformation Market?#_x000D_
The climb in the use of cloud services is projected to boost the expansion of the AI in digital transformation market. Through the internet, cloud services provide computing resources such as servers, storage, databases, networking, software, and analytics, making it accessible to users. The resources’ scalability and flexibility offered by cloud services, along with internet-based storage and applications, enable businesses and individuals to easily access and manage these resources whenever required without the need for physical infrastructure. The role of AI in digital transformation comes into play here, as it promotes the adoption of cloud services by underlining the advantages of AI tools on the cloud. These tools not only increase operational efficiency and data analysis but also improve overall digital transformation initiatives. For instance, according to the European Commission, a Belgium-based government administration, in 2023, a surge of 4.2% was noticed from 2021, with 42.5% of EU enterprises acquiring cloud computing services. This increasing trend in the utilization of cloud services is, therefore, fueling the AI in digital transformation market’s growth._x000D_
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#Which Primary Segments of the Artificial Intelligence (AI) In Digital Transformation Market Are Driving Growth and Industry Transformations?#_x000D_
The artificial intelligence (AI) in digital transformation market covered in this report is segmented –_x000D_
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1) By Component: Solution, Services_x000D_
2) By Technology: Machine Learning (ML), Natural Language Processing (NLP), Computer Vision, Other Technologies_x000D_
3) By Deployment Mode: Cloud-Based, On-Premise_x000D_
4) By Industry Vertical: Banking Financial Services And Insurance (BFSI), Information Technology (IT) And Telecommunications, Government And Public Sector, Healthcare, Manufacturing, Retail, Other End-Use Industries_x000D_
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Subsegments:_x000D_
1) By Solution: AI-Powered Cloud Computing Solutions, AI-Based Automation Tools, AI-Driven Data Analytics Platforms, Predictive Analytics And Forecasting Tools, AI-Based Business Intelligence Solutions, Natural Language Processing (NLP) Solutions, AI For Cybersecurity Solutions, AI-Enabled Customer Relationship Management (CRM) Systems, AI-Powered Enterprise Resource Planning (ERP) Solutions_x000D_
2) By Services: AI Integration And Implementation Services, Consulting Services For Digital Transformation Strategy, AI And Data Analytics Training Services, Cloud Migration And Integration Services, AI-Powered Process Automation Services, AI-Driven IT Infrastructure Management, Managed AI Services, Post-Implementation Support And Maintenance Services_x000D_
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#Which Regions Are Key Players in the Growth of the Artificial Intelligence (AI) In Digital Transformation Market?#_x000D_
North America was the largest region in the AI in digital transformation market in 2024. The regions covered in the artificial intelligence (AI) in digital transformation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa._x000D_
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#What Are the Most Significant Market Trends in the Artificial Intelligence (AI) In Digital Transformation Market?#_x000D_
In the AI in digital transformation market, leading companies are creating AI-driven DevSecOps platforms to improve security, optimize development processes, and guarantee compliance. These AI-based DevSecOps platforms utilize artificial intelligence to automate security testing, pinpoint vulnerabilities, and offer real-time threat detection throughout the developmental lifecycle. For example, Digital.ai, a tech organization based in the US, introduced Denali, an open, AI-run DevSecOps platform in October 2023, aiming to fast-track software delivery for enterprises. This platform augments security for web-based applications and automates the process of software delivery, enhancing productivity for developers and aligning results with corporate strategies. It comes with advanced features like ARM protection for iOS applications and broader test coverage, facilitating teams in producing secure applications of high quality on a large scale._x000D_
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#What Parameters Are Used to Define the Artificial Intelligence (AI) In Digital Transformation Market?#_x000D_
Artificial intelligence (AI) in digital transformation refers to the integration of AI technologies into business processes to enhance efficiency, innovation, and customer experience. AI enables automation of repetitive tasks, data-driven decision-making, and personalized customer interactions. It also optimizes operations, improves cybersecurity, and accelerates product development, driving overall business growth and competitiveness._x000D_
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