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What Growth Opportunities are Expected to Drive the Service Delivery Automation Market’s CAGR Through 2034?

The market for service delivery automation has experienced remarkable growth over the past few years. The forecast predicts that it will rise from $9.27 billion in 2024 to $11.84 billion in 2025, reflecting a compound annual growth rate (CAGR) of 27.7%. Several factors have contributed to this historic growth, including the aim for reduced costs and improved operational efficiency, the increasing complication of IT environments, the demand for speedier service delivery, and the expansion of business process outsourcing (BPO), as well as the adoption of robotic process automation (RPA).

The market size for service delivery automation is projected to experience formidable growth in the upcoming years, reaching a projected $32.31 billion in 2029, with a compound annual growth rate (CAGR) of 28.5%. This expansion during the forecast period is largely credited to a focus on comprehensive process automation, an upswing in the utilization of cloud-based service delivery models and increased adoption of smart virtual representatives. There is also an emphasis on customer experience and personalization. Key trends expected in the forecast period encompass hyper automation for all-encompassing automation solutions, incorporation of machine learning for anticipatory service delivery, the use of chatbots and virtual assistants, a shift towards self-service and autonomous functions, and the cooperation of humans and automated systems in delivering services.

Which Primary Drivers Are Supporting the Continued Expansion of the service delivery automation Market?

The expansion of the service delivery automation market is set to be fueled by an increased adoption of automation solutions. A company that uses digital solutions can transform its service delivery and procedures, leading to enhanced cost reduction, precision, and scalability in productivity. The surge in practical benefits of automation solutions geared towards business process automation in diverse sectors including technology, finance, and more, is likely to spur growth in the service delivery automation market. For example, Imaginovation, a premium custom application development organization in the U.S, revealed that in 2022, business process automation solutions that enhance visibility across disparate systems are used by 67% of global companies. Furthermore, 24% of these companies have begun using low-code process automation systems, and another 29% have plans to incorporate low-code process automation software in the near future. Consequently, the climbing use of automation solutions is propelling the growth of the service delivery automation market.

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What Are the Leading Industry Players Dominating the Service Delivery Automation Market?

Major companies operating in the service delivery automation market include:

• International Business Machines Corporation_x000D_

• Xerox Corporation_x000D_

• Blue Prism Group PLC_x000D_

• Automation Anywhere Inc._x000D_

• CA Technologies_x000D_

What Are the Latest Trends Leading to Disruption in the Service Delivery Automation Market?

Innovation in products is swiftly becoming a driving trend within the service delivery automation market. Major businesses in this domain are focusing on creating novel solutions to solidify their market stance. For example, in April 2022, UiPath, an American software firm, introduced a new Automation-as-a-Service model accessible via the Finastra cloud, a UK-based software company. This will be offered to thousands of the company’s banking, credit union, and financial institution clientele. Banks that utilize the UiPath Automation in a Box managed service have the chance to digitize faster, expand their core offerings and focus more resources on customer-centered services. This solution empowers UiPath and its associates to create, implement, deploy, run, and manage automated processes using the new service. This allows the banking sector to leverage the benefits of automation and the security and compliance of Finastra’s cloud-based platform, a leading provider of financial services software.

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What Are the Major Segments of the Service Delivery Automation Market and Their Role in Driving Growth?

The service delivery automation market covered in this report is segmented –

1) By Type: IT Process Automation, Business Process Automation

2) By Component: Software, Services

3) By User Type: Large Enterprises, Small And Medium Enterprises

4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry

Subsegments:

1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation

2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation

Which Regions Are Significant to the Growth of the Service Delivery Automation Market?

North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

How Is the Service Delivery Automation Market Classified and Defined in Market Analysis?

Service delivery automation refers to a broad range of technologically assisted human tasks that are integrated into business or IT processes. Service delivery automation is used in achieving multi-dimensional visibility into businesses and helps streamline the service process.

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