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The auto dealership CRM software market has expanded rapidly, from $5.52 billion in 2023 to $6.13 billion in 2024, with a notable CAGR of 11.1%. Factors driving this growth include increasing vehicle technology complexity, evolving consumer expectations, and changes within the insurance industry. Continued growth is expected, reaching $8.81 billion by 2028, fueled by AI integration, electric and autonomous vehicles, and an emphasis on environmental sustainability and customer experience enhancement.

The burgeoning automotive industry is poised to propel the expansion of the auto dealership CRM software market in the foreseeable future. Covering various aspects from design to maintenance, this sector drives demand for personalized and efficient customer experiences. Notably, statistics from June 2023 by the Society of Motor Manufacturers and Traders (SMMT) showcased a remarkable 25.8% increase in UK passenger car sales, soaring from 140,958 units in 2022 to 177,266 units in 202This surge reflects the industry’s robust growth trajectory, consequently fueling the demand for auto dealership CRM software solutions, which are integral to fostering customer satisfaction and loyalty.

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What Are The Key Trends That Influence Auto Dealership CRM Software Market Share Analysis?

Major companies operating in the auto dealership CRM software market are focused on introducing innovative solutions, such as advanced CRM technology with AI-generated responses, to gain a competitive edge in the market. An advanced CRM (Customer Relationship Management) technology with AI-generated responses combines traditional CRM functionalities with artificial intelligence (AI) capabilities to automate tasks, personalize interactions, and improve customer engagement. For instance, in May 2023, Space Auto, a US-based provider of CRM software for automotive dealerships, launched the first unified CRM system for retail automotive, tracking the whole customer journey from first click to close and using AI-generated responses to create personalized interactions for car shoppers. It is a complete innovation for automotive retail that makes use of GPT-4’s lessons. It provides rapid, data-backed recommendations to dealerships based on the full customer discussion and additional data points from the Space Auto CRM, such as inventory, deal activity, digital retailing, and consumer website browsing statistics. With the help of this groundbreaking tool, salespeople can quickly and accurately choose AI-suggested text or email replies, providing customers with the information they need and enabling the dealership to respond to inquiries with speed and impact.

Which Market Players Are Driving Growth In The Auto Dealership CRM Software Market?

Major companies operating in the auto dealership crm software market report are Salesforce Inc., Oracle NetSuite ERP, Reynolds and Reynolds, Selly Automotive, CDK Global, DealerSocket, Zoho CRM, Dealertrack, ELEAD1ONE, Freshsales, Dominion Dealer Solutions, Freshdesk, PBS Systems, VinSolutions, Creatio CRM, Izmocars, Elead CRM, ProMax, MAM Software, Xtime, LivePerson Automotive, DealersLink, Datacar CRM, Quorum DMS, myKaarma, AutoLoop, AutoRaptor, Vital Software, AutoMate DMS, Fortellis Automotive Exchange

How Is The Global Auto Dealership CRM Software Market Segmented?

The auto dealership crm software market covered in this report is segmented –

1) By Type: Cloud-Based, On-Premises
2) By Functionality: Sales And Lead Management, Customer Service And Support, Marketing Automation, Inventory Management
3) By Application: Small And Medium Enterprises (SMEs), Large Enterprises

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The Auto Dealership CRM Software Global Market Report 2024 provides an overview of the auto dealership crm softwaremarket for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The auto dealership crm software market forecast analyzes auto dealership crm software market size, auto dealership crm software market share, leading competitor and their market positions.

The Table Of Content For The Auto Dealership CRM Software Market Include

1. Auto Dealership CRM Software Market Executive Summary
2. Auto Dealership CRM Software Market Segments
3. Auto Dealership CRM Software Market Size And Template Market Growth Rate
4.  Key Auto Dealership CRM Software Market Trends
5. Major Auto Dealership CRM Software Market Drivers
……
25. Key Mergers And Acquisitions In The Auto Dealership CRM Software Market
26. Top Auto Dealership CRM Software Companies
27. Auto Dealership CRM Software Market Opportunities And Strategies
28. Auto Dealership CRM Software Market, Conclusions And Recommendations
29. Appendix

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