Contact Center As A Service (CCaaS) Market Overview: Market Size, Major Drivers And Trends
The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2024 and forecasted to 2033
The contact center as a service (CCaaS) market size has experienced rapid growth in recent years, surging from $5.65 billion in 2023 to $6.7 billion in 2024 at a compound annual growth rate (CAGR) of 18.7%. The expansion in the historic period is attributed to early adoption of cloud technology, industry adoption rates, evolution of regulatory compliance, integration with legacy systems, market consolidation, and facilitation of remote work. Forecasts project continued rapid growth, with the CCaaS market expected to reach $13.46 billion in 2028, reflecting a CAGR of 19.0%. This growth trajectory is driven by subscription-based models, evolving customer expectations, customization and personalization, the rise in remote work, and integration with core systems. Major trends in the forecast period encompass AI-powered customer engagement, cloud adoption, omnichannel experience, analytics and insights, and the enablement of remote workforces.
The increasing number of internet users around the world is expected to propel the growth of the contact center as a service (CCaaS) market going forward. Internet users are those who actively participate in online communities or on the Internet. The Internet is a vast network of computer networks that provides access to information resources over a variety of private, public, commercial, academic, and governmental networks. Contact center as a service (CCaaS) helps companies and consumers to obtain and give information over the internet seamlessly. For instance, according to a report by the International Telecommunication Union (ITU), during the COVID-19 pandemic, internet users climbed from 4.1 billion in 2019 to 4.9 billion in 2021. Therefore, the increasing number of internet users around the world is driving the growth of the contact center as a service (CCaaS) market.
Get A Free Sample On The Contact Center As A Service (CCaaS) Market Report:
https://www.thebusinessresearchcompany.com/sample.aspx?id=8575&type=smp
Which Market Players Are Driving Growth In The Contact Center As A Service (CCaaS) Market?
Major companies operating in the contact center as a service (CCaaS) market report are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, AT&T Inc., Accenture LLP, IBM Corporation, Cisco Systems Inc, Content Guru Limited, SAP SE, Capgemini, CenturyLink Inc., NICE Systems Ltd, Genesys, Alcatel Lucent Enterprise, Vonage Holdings Corp., Mitel Networks Corporation, Unify Inc, 8×8 Inc, NICE inContact, Zendesk Inc., Orcale Corporation, Talkdesk Inc, Anywhere365 Enterprise Dialogue Management, Liveops Inc., Evolve IP LLC, Enghouse Interactive Inc, 3CLogic, Computer Talk Technology Inc, Luware AG, Serenova, Intrado Corporation, Elevio, Vocalcom, Sharpen
How Is The Global Contact Center As A Service (CCaaS) Market Segmented?
The contact center as a service (CCaaS) market covered in this report is segmented –
1) By Function: Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting And Analytics, Workforce Optimization, Other Functions
2) By Enterprise Size: Large Enterprises, Small And Medium Enterprises (SMEs)
3) By Industry: BFSI, IT and Telecommunications, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality, Media and Entertainment, Other Industries
Read The Full Contact Center As A Service (CCaaS) Market Report Here
The Contact Center As A Service (CCaaS) Global Market Report 2024 provides an overview of the contact center as a service (ccaas)market for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The contact center as a service (ccaas) market forecast analyzes contact center as a service (ccaas) market size, contact center as a service (ccaas) market share, leading competitor and their market positions.
The Table Of Content For The Contact Center As A Service (CCaaS) Market Include
1. Contact Center As A Service (CCaaS) Market Executive Summary
2. Contact Center As A Service (CCaaS) Market Segments
3. Contact Center As A Service (CCaaS) Market Size And Template Market Growth Rate
4. Key Contact Center As A Service (CCaaS) Market Trends
5. Major Contact Center As A Service (CCaaS) Market Drivers
……
25. Key Mergers And Acquisitions In The Contact Center As A Service (CCaaS) Market
26. Top Contact Center As A Service (CCaaS) Companies
27. Contact Center As A Service (CCaaS) Market Opportunities And Strategies
28. Contact Center As A Service (CCaaS) Market, Conclusions And Recommendations
29. Appendix
Learn More About The Business Research Company
The Business Research Company has published over 15000+ reports in 27 industries, spanning 60+ geographies. The reports draw on 1,500,000 datasets, extensive secondary research, and exclusive insights from interviews with industry leaders.
Contact us at:
The Business Research Company: https://www.thebusinessresearchcompany.com/
Americas +1 3156230293
Asia +44 2071930708
Europe +44 2071930708
Email us at info@tbrc.info
Follow us on:
LinkedIn: https://in.linkedin.com/company/the-business-research-company
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ
Global Market Model: https://www.thebusinessresearchcompany.com/global-market-model
