Global Voice Over Internet Protocol VoIP Services Market
Information Technology

Global Voice Over Internet Protocol VoIP Services Market Analysis: Size, Drivers, Trends, Opportunities And Strategies

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The voice over internet protocol (VoIP) services market has witnessed remarkable growth, rising from $134.86 billion in 2023 to $151.21 billion in 2024, marked by a compound annual growth rate (CAGR) of 12.1%. This surge is attributed to the integration of pbx capabilities into VoIP phone systems for businesses, the growing popularity of web-based apps, increasing demand for alternate communication services, and the rising prevalence of onsite hardware. Looking ahead, the market is expected to maintain its rapid growth trajectory, projected to reach $236.25 billion by 2028, with a CAGR of 11.8%. This growth will be propelled by the cost and security benefits of migrating to the cloud with VoIP, increasing adoption of mobile VoIP solutions, rising smartphone adoption, and the enhancement of call centers and customer service through VoIP. Major trends anticipated in the forecast period include innovation in network technology, integration of 5G networks, rise of mobile VoIP applications, the necessity of mobility in communication solutions, and the utilization of web browsers and mobile devices for voice and video calls.

The voice-over-internet protocol (VoIP) services market is anticipated to witness substantial growth driven by the rising adoption of remote workforces, providing flexibility and work-life balance, with VoIP services facilitating real-time communication regardless of geographical location. AT&T Inc. projects a significant increase in companies adopting a hybrid work model, from 42% in 2021 to 81% by 2024, emphasizing the importance of VoIP services, reflected in the market size projections for 2023 and 2024.

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What Are The Key Trends That Influence Voice Over Internet Protocol VoIP Services Market Share Analysis?

Major companies operating in the voice-over-internet protocol services (VoIP) market are focusing on technological innovation, such as cloud communications platforms, to enhance service delivery and user experience. This platform for VoIP services facilitates internet-based voice calling and features through scalable cloud infrastructure. For instance, in July 2021, Dialpad Inc., a US-based software development company, introduced TrueCaaS (communications as a service) with the launch of Dialpad Meetings. This cloud-based communication platform integrates video conferencing, real-time voice intelligence (Vi), and emoji reactions for collaboration. Dialpad Meetings, built on the trusted UberConference platform, introduces features such as HD video conferencing and real-time Voice Intelligence (Vi) for live note-taking and transcription analysis. Additionally, mobile screen sharing allows users to share their screens during phone calls, facilitating quick issue resolution, project collaboration, and virtual walkthroughs without formal meetings or conference calls.

Which Market Players Are Driving Growth In The Voice Over Internet Protocol VoIP Services Market?

Major companies operating in the market areAlphabet Inc., Microsoft Corporation, Verizon Communications Inc., AT&T Inc., Cisco Systems Inc., Orange S.A., Rakuten Inc., Zoom Video Communications Inc., Twilio Inc., Tata Communications Ltd., RingCentral Inc., Ribbon Communications Inc., Ooma Inc., Aircall SAS, 8×8 Inc., Mitel Networks Corporation, LogMeIn Inc., Nextiva Inc., Intermedia.net Inc., Lifesize Inc., 3CX Ltd., InPhonex LLC, Vonage Holdings Corp., Dialpad Inc., CallCurrent Inc., OpenPhone Technologies Inc., CallTower Inc.

How Is The Global Voice Over Internet Protocol VoIP Services Market Segmented?

The voice over internet protocol (VoIP) services market covered in this report is segmented –

1) By Type: Session Initiation Protocol (SIP) Trunking, Hosted IP PBX, Managed IP PBX
2) By Call Type: International VoIP Calls, Domestic VoIP Calls
3) By Configuration: Computer-To-Computer, Computer-To-Phone, Phone-To-Phone
4) By Industry Vertical: Information Technology (IT) And Telecom, Healthcare, Banking, Financial Services And Insurance (BFSI), Retail, Hospitality, Government And Public Sector, Education, Manufacturing, Other Industry Verticals

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The Voice Over Internet Protocol VoIP Services Global Market Report 2024 provides an overview of the voice over internet protocol voip servicesmarket for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The voice over internet protocol voip services market forecast analyzes voice over internet protocol voip services market size, voice over internet protocol voip services market share, leading competitor and their market positions.

The Table Of Content For The Voice Over Internet Protocol VoIP Services Market Include

1. Voice Over Internet Protocol VoIP Services Market Executive Summary
2. Voice Over Internet Protocol VoIP Services Market Segments
3. Voice Over Internet Protocol VoIP Services Market Size And Template Market Growth Rate
4.  Key Voice Over Internet Protocol VoIP Services Market Trends
5. Major Voice Over Internet Protocol VoIP Services Market Drivers
……
25. Key Mergers And Acquisitions In The Voice Over Internet Protocol VoIP Services Market
26. Top Voice Over Internet Protocol VoIP Services Companies
27. Voice Over Internet Protocol VoIP Services Market Opportunities And Strategies
28. Voice Over Internet Protocol VoIP Services Market, Conclusions And Recommendations
29. Appendix

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