The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

Growing automation across industries will drive innovation in professional service automation manufacturing, driving the market during the forecast period.

The global professional service automation market is expected to grow from $1.24 billion in 2022 to $1.39 billion in 2023 at a compound annual growth rate (CAGR) of 11.92%. The professional service automation market is expected to reach $2.18 billion in 2027 at a CAGR of 11.83%.

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Global Professional Service Automation Market Segments Include:

• By Component: Solution, Services
• By Organization Size: Small And Medium Enterprises, Large Enterprises
• By Deployment Type: On-Premise, Cloud
• By End-User: Banking, Financial Services, And Insurance (BFSI), Retail, Healthcare, Media And Entertainment, Education, Information Technology (IT) And Telecom, Government, Legal Services, Audit And Accountancy, Other End-Users
• By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America is the largest region in the global professional service automation market in 2021.

Major Market Players in the professional service automation market include Microsoft Corporation, Kimble Applications, SAP, Projector PSA, Changepoint Corporation, FinancialForce, Atlassian Corporation PLC.

In the professional service automation market, technological advancement is a major trend. Major players are creating technologically advanced products that incorporate cloud and artificial intelligence. The cloud deployment is kept on the service provider’s premises, and businesses have access to it and can use it as much as they want at any time. Artificial intelligence combines computer science and large datasets to solve problems. The cloud and artificial intelligence are used to automate and make business processes more efficient and error-free. Salesforce, Inc., a cloud-based software company based in the United States, for example, announced new AI-powered workflows and contact centre technologies in the service cloud in September 2021 to support seamless experiences for service agents and their clients. Client care teams can predict, route, and address customer demands using this workflow embedded in the Customer 360 platform even before the customer is aware of an issue. For video, chat, audio, and workforce engagement, emerging digital contact centre innovations offer more frictionless experiences for both customers and support teams.

The Professional Service Automation Global Market Report 2023  provides a professional service automation market overview for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The professional service automation market forecast analyzes professional service automation market size, professional service automation market share, leading competitor market positions. The regions covered in the report include Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa and the countries include Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Professional service automation is a type of software programme suite that enables a service company to control its primary business operations. It includes traditional PSOs, embedded services organisations, managed service providers, and other similar entities.

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