The Business Research Company’s global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

The growing number of internet users worldwide is expected to drive innovation in contact centre as a service (CCaaS) manufacturing, propelling the market during the forecast period.

The global contact center as a service (CCaaS) market is expected to grow from $4.74 billion in 2022 to $5.63 billion in 2023 at a compound annual growth rate (CAGR) of 18.8%. The contact center as a service (CCaaS) market size is expected to grow to $10.99 billion in 2027 at a CAGR of 18.2%.

Get A Free Sample On The Global Contact Center As A Service (CCaaS) Market Report:
https://www.thebusinessresearchcompany.com/sample.aspx?id=8575&type=smp

Global Contact Center As A Service (Ccaas) Market Segments Include:

• By Function: Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting And Analytics, Workforce Optimization, Other Functions
• By Enterprise Size: Large Enterprises, Small And Medium Enterprises (SMEs)
• By Industry: BFSI, IT and Telecommunications, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality, Media and Entertainment, Other Industries
• By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America is the largest region in the global contact center as a service (CCaaS) market in 2021.

Major Market Players in the contact center as a service (CCaaS) market include Cisco Systems Inc., Alcatel Lucent Enterprise, Enghouse Interactive Inc., Microsoft Corporation, SAP SE, Genesys, Amazon.com Inc.

AI voice of the customer solutions are a key trend that is gaining traction in contact centre as a service (CCaaS). Voice of the Customer (VoC) powered by artificial intelligence (AI) leverages AI to deliver customer and citizen insights to the enterprise across all channels. It provides a comprehensive yet detailed view of public opinion and emotion, allowing key companies to gain a market competitive advantage. For example, in July 2021, NICE Systems, an Israel-based contact centre software company, released its most recent AI voice of the customer solution, which combines artificial intelligence with NICE satmetrix voice of the customer. Costly follow-up calls and client turnover are reduced with the help of this technology.

The Contact Center As A Service (CCaaS) Global Market Report 2023  provides a contact center as a service (CCaaS) market overview for the time series: historic years (2010 – 2021) and ten years forecast (2023 – 2032). The contact center as a service (CCaaS) market forecast analyzes contact center as a service (CCaaS) market size, contact center as a service (CCaaS) market share, leading competitor market positions. The regions covered in the report include Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa and the countries include Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Customer service organisations can manage multichannel customer interactions using contact centre as a service (CCaaS). It is a framework that combines the principles of contact centre hosting with cloud-based contact centre infrastructure.

Explore Similar Reports From The Business Research Company:

Contact Centre Software Global Market Report 2023

Contactless Biometrics Global Market Report 2023

Cloud Based Contact Center Global Market Report 2023

Learn More About The Business Research Company
The Business Research Company has published over 3000+ detailed industry reports, spanning over 3000+ market segments and 60 geographies. The reports draw on 1,500,000 datasets, extensive secondary research, and exclusive insights from interviews with industry leaders.

Contact us at:
The Business Research Company: https://www.thebusinessresearchcompany.com/
Americas +1 3156230293
Asia +44 2071930708
Europe +44 2071930708
Email us at info@tbrc.info

Follow us on:

LinkedIn: https://in.linkedin.com/company/the-business-research-company
YouTube: https://www.youtube.com/channel/UC24_fI0rV8cR5DxlCpgmyFQ
Global Market Model: https://www.thebusinessresearchcompany.com/global-market-model
Found this article helpful? Share it on: