Learn about the global customer engagement solution market through The Business Research Company, which provides information on customer engagement solution market size, customer engagement solution market drivers and restraints, customer engagement solution market players, the COVID-19 impact on the customer engagement solution market, and more.

The global customer engagement solution market is expected to grow from $15.32 billion in 2021 to $17.83 billion in 2022 at a compound annual growth rate (CAGR) of 16.4%. The global customer engagement solutions market size is expected to grow to $28.32 billion in 2026 at a CAGR of 12.3%.

The high penetration of the internet is expected to propel the growth of the customer engagement solutions market going forward.

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The customer engagement solutions market consists of sales of customer engagement solutions by entities (organizations, sole traders, and partnerships) that are used to solve problems without requiring a support team. Customer engagement solutions refer to solutions that can improve and automate customer self-service options. It helps the live agent concentrate on other requests, such as calls or chat requests. This also helps to improve customer loyalty.

Global Customer Engagement Solution Market Segments Include:
By Component: Solution, Services

By Deployment Type: On-Premise, Cloud

By Organization Size: Small and Medium Enterprises, Large Enterprises

By Vertical: BFSI, Consumer Goods and Retail, Telecommunication, Healthcare and Life Sciences, Automotive and Transportation, Media and Entertainment, Travel and Hospitality, Manufacturing, Others

By Geography: The market is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East and Africa. Among these regions, North America is the largest region in the global customer engagement solution market in 2021.

Technological innovations are the key trends gaining popularity in the customer engagement solutions market. Major companies operating in the customer engagement solutions sector are introducing new technological innovations to reinforce their position in the market.

TBRC’s Customer Engagement Solution Market Report Covers:

Major Market Players: Aspect Software Inc., Avaya Inc., Calabrio Inc., Genesys, IBM Corporation, Microsoft Corporation, NICE Systems Ltd., Nuance Communications Inc., OpenText Corporation, Oracle Corporation, Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., SugarCRM Inc., Verint Systems Inc., Zendesk Inc., Bpmonline, Crmnext, eGain Corporation, Eptica, Freshworks Inc., Ifs-Mplsystems, and Lithium Technologies LLC.

Regions: Asia-Pacific, China, Western Europe, Eastern Europe, North America, USA, South America, Middle East and Africa.

Countries: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

Time Series: Five years historic (2016-21) and ten years forecast (2022-2026-2031)

The Customer Engagement Solution Global Market Report 2022  is one of a series of new reports from The Business Research Company that provides customer engagement solution market overviews, analyzes and forecasts market size, share, customer engagement solution market players, customer engagement solution market segments and geographies, leading competitor revenues, profiles and market shares.

TBRC’s customer engagement solution market report identifies top countries and segments for opportunities and strategies based on market trends and leading competitors’ approaches.

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